ph865 Privacy Policy

1Who We Are

ph865 ("ph865," "we," "us," "our") operates the online gaming platform accessible at https://ph865.org, providing casino games, sports betting, bingo, slots, and related entertainment services to eligible players located in the Philippines. ph865 acts as the data controller with respect to the personal information of registered players and visitors to the ph865 platform.

This Privacy Policy applies to all personal data collected, processed, and stored by ph865 in connection with the operation of the ph865 platform and the provision of its services to Filipino players.

2Personal Data We Collect

ph865 collects the following categories of personal data from players and platform visitors:

Identity Data:

• Full legal name as it appears on a valid Philippine government-issued ID;
• Date of birth (for age verification — players must be 21 years of age or older);
• Gender (where provided during registration);
• Government-issued identification numbers (where required for KYC verification).

Contact Data:

• Philippine mobile number (Globe or Smart) registered to your ph865 account;
• Email address (where provided);
• Residential address (where required for verification purposes).

Financial Data:

• GCash or PayMaya account number (masked after verification);
• Bank account details for BPI, BDO, or Metrobank transactions (masked after verification);
• Deposit and withdrawal transaction history;
• Account balance information.

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, games played, and betting activity on the ph865 platform.

3How We Collect Your Data

ph865 collects personal data through the following means:

• Directly from you — when you register a ph865 account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — when you access and use the ph865 platform, through cookies, web beacons, log files, and similar tracking technologies that record technical and usage data;
• From third parties — from payment processors (GCash, PayMaya, banks) to verify transaction details, and from identity verification service providers where applicable.

4How We Use Your Personal Data

ph865 uses your personal data for the following purposes:

• Account management: To create, verify, maintain, and secure your ph865 account;
• Service delivery: To process deposits, withdrawals, and bets, and to provide access to games and betting markets on the ph865 platform;
• Identity and age verification: To confirm that you are at least 21 years of age and are an eligible player under applicable Philippine law and PAGCOR regulations;
• Anti-money laundering (AML) compliance: To fulfil obligations under Philippine anti-money laundering laws, including the AMLA and its implementing rules;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other unlawful activity on the ph865 platform;
• Customer support: To respond to your enquiries, complaints, and support requests through the ph865 Live Chat and support channels;
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming interventions, including deposit limits, session reminders, and self-exclusion, where relevant;
• Platform improvement: To analyse usage patterns and technical performance data to improve the ph865 platform and user experience;
• Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, and directions from PAGCOR and other competent Philippine authorities.

5Legal Basis for Processing

ph865 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing is necessary for the performance of the contract between you and ph865 (i.e., the ph865 Terms and Conditions) to provide online gaming services;
• Legal obligation: Processing is necessary for ph865 to comply with applicable laws and regulations including PAGCOR requirements and AMLA obligations;
• Legitimate interests: Processing is necessary for ph865's legitimate business interests, including platform security, fraud prevention, and responsible gaming monitoring, provided these interests are not overridden by your rights and interests;
• Consent: Where ph865 sends you optional marketing communications, this is done on the basis of your consent, which you may withdraw at any time.

6Data Sharing & Disclosure

ph865 does not sell or trade your personal data. ph865 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification service providers engaged to assist ph865 in verifying player identity;
• Game software providers: Licensed game providers (such as Pragmatic Play, PG Soft, Evolution, and others) whose games are hosted on the ph865 platform, to the extent technically necessary for game delivery and RNG certification;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities, where required by law or lawful order;
• Technology and hosting providers: Cloud infrastructure and platform service providers bound by confidentiality and data processing agreements.

All third parties with whom ph865 shares personal data are required to handle such data in accordance with RA 10173 and ph865's data processing standards.

7Cookies & Tracking Technologies

ph865 uses cookies and similar tracking technologies to operate and improve the ph865 platform. Cookies used by ph865 fall into the following categories:

• Strictly necessary cookies: Required for the ph865 platform to function. These include session authentication cookies and security tokens. These cannot be disabled without disrupting platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the ph865 platform, including which pages are visited most frequently and how long sessions last. This data is used solely to improve platform performance.
• Functional cookies: Used to remember your preferences, such as your preferred language, currency display (PHP / ₱), and game lobby settings.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use the ph865 login and gaming functions.

8Data Retention

ph865 retains your personal data for as long as your ph865 account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and Philippine AML regulations;
• Financial transaction records are retained for a minimum of five (5) years in compliance with AMLA obligations;
• Customer support communications are retained for three (3) years;
• Technical log data is retained for twelve (12) months.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

9Data Security

ph865 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data in transit between your device and ph865 servers;
• Encryption of sensitive data fields (including payment account details) at rest;
• Role-based access controls restricting internal access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the ph865 platform;
• Multi-factor authentication options available to all registered ph865 players.

10Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph865:

• Right to be informed: The right to know what personal data ph865 holds about you and how it is being used — as set out in this Privacy Policy;
• Right of access: The right to obtain a copy of your personal data held by ph865;
• Right to rectification: The right to correct inaccurate or incomplete personal data in your ph865 account;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph865's legal retention obligations;
• Right to object: The right to object to processing of your personal data where ph865 relies on legitimate interests as the legal basis, or to opt out of direct marketing communications;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph865 has processed your personal data unlawfully.

To exercise any of these rights, please contact the ph865 Data Protection Officer as described in Section 13.

11Children's Privacy

The ph865 platform is strictly prohibited for use by persons under the age of 21. ph865 does not knowingly collect personal data from individuals under the age of 21. If ph865 becomes aware that a player under the age of 21 has registered an account or provided personal data, ph865 will immediately close the account and delete the associated personal data.

If you believe that a person under 21 has registered on ph865 or that ph865 may hold personal data of a person under 21, please contact ph865 customer support immediately.

12Changes to This Privacy Policy

ph865 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, ph865 will notify registered players by posting a notice on the ph865 platform and, where feasible, by sending a notification to your registered mobile number or email address.

The "Last Updated" date at the top of this page will be revised whenever changes are made. Your continued use of the ph865 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.